C & C Veterinary Services, PLLC Text Messaging Privacy Policy

Effective Date: 2/13/25

1. Overview

C&C Veterinary Services, PLLC (“C&C,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Text Messaging Privacy Policy explains how we collect, use, and protect your phone number and related data when you opt in to receive text messages from us. By providing your phone number and opting in to our text messaging service, you agree to this policy.

2. Opt-In Requirement

Clients must explicitly consent to receive text messages from C&C by providing their phone number and agreeing to this policy. Opting in allows us to send important updates regarding your pet’s care.

3. Purpose of Messages

Text messages from C&C may include:

1. Appointment reminders

2. Important updates regarding your pet's health

3. Post-care instructions

4. General information about clinic hours, closures, and services

We do not send promotional or marketing messages unless explicitly authorized by the client.

4. No Sensitive Medical Information via Text

To protect your privacy and comply with all applicable veterinary privacy and confidentiality laws, C&C will never send sensitive medical information, diagnoses, or treatment plans via text message.

5. Opt-Out Method

Clients may opt out of receiving text messages at any time by replying "STOP" to any message received from C&C. Once you opt out, you will no longer receive text messages from us unless you re-enroll.

6. Frequency of Messages

C&C is committed to avoiding excessive communication. Clients can expect to receive text messages only when necessary, such as before an appointment, following a visit, or for time-sensitive updates related to their pet's care.

7. Privacy Statement

We respect your privacy and will never sell, rent, or share your phone number with third parties for marketing or commercial purposes. Your personal information will be kept confidential and used only for communicating important updates regarding your pet’s care.

8. Policy Updates

We may update this policy periodically to reflect changes in technology or legal requirements. Clients will be notified of any significant changes.

9. Contact Information

For questions regarding this policy or our text messaging practices, please contact:
C&C Veterinary Services, PLLC
Telephone: (956) 333-3360

Email: candcvetservices@gmail.com